South Central Credit Union in 958 West Monroe Street

Customer Reviews about South Central Credit Union:

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  PAGE 2 OF 3 I asked both him and Caleb when they could have this completed by and I was told to come back Wednesday at 4 PM and they would have it all set. When I left the credit union that day, I called about 5 minutes later to speak to Eric, THE VP, and wanted to know if my GAP insurance would transfer to my new loan. He told me he was not sure but he would call me back. I also asked him since I was mandated to take $1K out on the refi if I could just take $2K, he said yeah they could do that for me. I never received a call back from Eric on the GAP coverage or the ability to transfer it. Wednesday morning I called the credit union to make sure we were still on for 4 PM and was told yes we were. At 2:31PM I Was called by Caleb Kohn and was told now they decided that they weren't interested in doing my second refi. Now I Was extremely confused because we had already confirmed our appt for 90 minutes later. Once I arrived at the credit union I spoke to both Caleb and Eric one on one. They both acted very smug and said they were denying my loans because "they could". I advised them that if I meet their underwriting guidelines they can't just deny a loan that they had already agreed upon and confirmed the appt for. They said their decision was final. I went on to ask them why and they didn't have an answer for me. I was extremely confused and this is why: My Credit was 657 when they pulled it on 7/31. I make over $5500 per month just in my base salary(PLUS $4K-$12K a quarter in bonuses) That makes my allowable debt load $2430 (45% of $5500) My debts on my credit report are in the amounts of $420, $486, $160, and they include my cc with them that has a 10K limit at a rate of 4% in case I were to max it out. 10K at 4% equals $400 per month. My total debts are $1766 per month IF MY CC WERE MAXED OUT. My credit report shows 422/422 payments made on time. NEVER MISSED A PAYMENT IN MY LIFE. Now mind you refinancing my vehicles was even decreasing my debt load by $135 per month between the two loans. So when Eric Samon said it had something to do with my DTI I was even more confused. I don't think he is used to someone putting him on the spot or knowing anything about the finance world. Once I brought up the possibility of my lawyer getting involved since I had spoke to him on my way there, they immediately got even more upset. Once they found out I had recorded all conversations with them they were even more upset and unwilling to do anything. Which that part I could understand because they were recorded in admitting that they pulled my credit without consent and they were recorded promising me everything under the sun and then going back on the deal last minute because "THEY CAN". I asked to speak to the CEO, Terri Papiersky. They denied me that right for about 30 minutes. Finally they got her to come out of her "throne" and she shook my hand and told me she wasn't interested in hearing what I had to say. Now this was very upsetting. For a CEO of a credit union to act as unprofessional as that was the icing on the cake. I joined a credit union so that I was treated fairly and like family. What the Branch Manager (Caleb Khon), VP (Eric Samon), and CEO (Terri Papiersky) did is unacceptable. You do not treat people this way nor do you carry out your day to day business this way.
  By GrEg, October 05, 2016

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